Support
The fastest way to get help is to email us. We read every message and reply, usually within a day.
Frequently asked
How do I cancel my subscription?
AstroCaddy subscriptions are billed and managed by Apple App Store or Google Play.
iOS: Open Settings → [Your Name] → Subscriptions → AstroCaddy and tap Cancel Subscription.
Android: Open the Play Store, tap your profile picture, then Payments & subscriptions → Subscriptions → AstroCaddy → Cancel subscription.
You'll keep Pro features until the end of your current billing period.
How do I delete my account?
In the AstroCaddy app, go to Profile → Settings and tap Delete account at the bottom. This permanently deletes your profile, observations, equipment, posts, and other data within 30 days.
If you can't access the app, email astrocaddydev@gmail.com with the subject "Account Deletion Request" from the email address on your account, and we'll delete it for you.
I lost my Pro subscription after reinstalling the app.
Open the app, sign in, then go to Profile → Settings → Restore Purchases. Make sure you're signed in to the same App Store or Play Store account you originally subscribed with.
How do I report a bug or inappropriate content?
For bugs: email astrocaddydev@gmail.com with the subject "Bug Report" and include the iOS/Android version, the app version (in Profile → Settings), and steps to reproduce.
For inappropriate posts, comments, or users: tap the ··· menu next to the content and choose Report, or email us directly.
How do I request a refund?
Subscription payments are processed by Apple or Google, so refund requests must go through them directly:
How do I update my email or password?
In the app, open Profile → Settings → Edit Profile. If you've lost access to your email, contact astrocaddydev@gmail.com.
Do you have a Discord, Reddit, or Twitter?
Not yet — we're early. The best place to reach us is email.